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Tourist
Posts: 2

Hero plus Turns off when the shutter button is pressed. Will not record.

my Hero plus turns off when the shutter is pressed on Video mode only. All other modes works well. Tried a reset several times.Updated firmwareand nothing...Still happens.Can someone help me?

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GoPro
Posts: 3,924

Re: Hero plus Turns off when the shutter button is pressed. Will not record.

Hey @carmelov73,

 

I am sorry to hear you are having some issues with that camera. What SD Card are you using?

 

Best,

Ryan

Highlighted
Tourist
Posts: 2

Re: Hero plus Turns off when the shutter button is pressed. Will not record.

I am using a scandisk 32G micro sd card. Never had an issue with it. I even tested it on my newer camera (Hero 5 Black) and it works well. Not sure what else to do. I reset the camera and updated firmware... what else can I do? 

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GoPro
Posts: 3,924

Re: Hero plus Turns off when the shutter button is pressed. Will not record.

Hey @carmelov73,

 

Do you know what card specifically you are using? It could be related to that. I would make sure to use a card off of this list https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

Best,

Ryan