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Sightseer
Posts: 1

Hero black 7;overheating and freeze

My new GoPro hero black 7 using Samsung extreme sd card is 2 days old and I have had repeated problems. Initially using on 2.3k using stabilisation function (which is why we purchased the camera) the camera got very hot and froze and had to remove battery to start agaian. Streaming to cellphone made problem worse and crashed almost instantly after getting too hot. It seems to work ok on lowest resolution 960 standard stabilisation but wonder if there is something wrong with camera or sd card. Camera no use to me without stabilisation and so could get refund. Any advice?

GoPro
Posts: 9,584

Re: Hero black 7;overheating and freeze

 

Hi @katrinap473

 

Is it a Samsung or an SanDisk card?

What is the specification of the card you are using?

 

I will recommend re-flashing the software through this link.

Follow the steps on "Update your camera manually".

 

Let us know how it goes.

 

 

Thanks!

Ej