Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-38299%22%20slang%3D%22en-US%22%3EHero%20black%205%20wont%20turn%20on%20after%20steam%20comes%20up%20on%20front%20screen%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38299%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3Ejust%20wondering%20ive%20had%20my%20GoPro%20Hero%20Black%205%20for%20couple%20of%20months%20now.%20I%20took%20it%20to%20Thailand%202%20weeks%20ago%20and%20did%20a%20boat%20trip%20around%20the%20islands%20of%20Phi%20Phi.%20Everything%20was%20fine%20after%20the%20snorkelling%20it%20wouldnt%20turn%20on%20and%20i%20thought%20oh%20**bleep**%20battery%20must%20of%20been%20flat!%20I%20get%20back%20to%20the%20hotel%20and%20tried%20charging%20it%20and%20the%20red%20battery%20light%20started%20flashing%20then%20went%20off%20and%20i%20went%20to%20pick%20up%20my%20camera%20and%20it%20was%20extremely%20hot%20to%20the%20point%20it%20burnt%20my%20thumb%20and%20then%20steam%20started%20to%20come%20up%20on%20the%20front%20square%20screen%20so%20i%20quickly%20took%20it%20off%20charge%20and%20then%20i%20waited%20for%20it%20to%20cool%20down%20took%20the%20battery%20out%20and%20it%20had%20water%20on%20it%3F%3F%3F%3F%20Has%20this%20happened%20to%20anyone%20else!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYes%20when%20i%20went%20snorkelling%20i%20made%20sure%20everything%20was%20shut%20when%20i%20went%20in%20the%20water%20and%20i%20had%20a%20floaty%20handle%20on%20but%20when%20we%20got%20back%20to%20hotel%20i%20did%20take%20the%20battery%20out%20before%20charging%20because%20silly%20me%20thought%20it%20was%20like%20normal%20cameras%20where%20it%20has%20to%20charge%20in%20a%20dock%20and%20the%20battery%20was%20dry%20and%20fine%20but%20once%20i%20charged%20it%20thats%20when%20it%20all%20happened.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20have%20two%20batteries%20and%20tried%20both%20and%20they%20are%20now%20both%20screwed..what%20can%20i%20do%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-38299%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38300%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%20black%205%20wont%20turn%20on%20after%20steam%20comes%20up%20on%20front%20screen%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38300%22%20slang%3D%22en-US%22%3E%3CP%3ESounds%20like%20water%20leaked%20into%20your%20camera%2C%20was%20fine%20up%20to%20the%20point%20when%20you%20tried%20to%20charge%20it.%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20only%20thing%20I%20can%20suggest%20is%20to%20get%20in%20touch%20with%20GoPro%20support.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20you%20checked%20your%20fotage%20on%20the%20SD-card%3F%20Is%20the%20card%20still%20o.k.%3F%20Would%20be%20a%20pitty%20if%20it%20died%20when%20the%20camera%20gor%20hot.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38307%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%20black%205%20wont%20turn%20on%20after%20steam%20comes%20up%20on%20front%20screen%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38307%22%20slang%3D%22en-US%22%3E**bleep**!!%20How%20does%20water%20leak%20in%20if%20they%20are%20suppose%20to%20be%20waterproof%20hahaha!!%20I%20hope%20its%20covered%20under%20warranty%20%F0%9F%98%9E%20LolYes%20the%20footage%20on%20SD%20Card%20is%20all%20fine%20thats%20the%20weird%20thing%20especially%20if%20water%20got%20inside!!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38311%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%20black%205%20wont%20turn%20on%20after%20steam%20comes%20up%20on%20front%20screen%20while%20charging%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38311%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F22526%22%3E%40sumskieee%3C%2Fa%3E%20wrote%3A%3CBR%20%2F%3E%3CP%3Ebattery%20must%20of%20been%20flat!%20I%20get%20back%20to%20the%20hotel%20and%20tried%20charging%20it%20and%20the%20red%20battery%20light%20started%20flashing%20then%20went%20off%20and%20i%20went%20to%20pick%20up%20my%20camera%20and%20it%20was%20extremely%20hot%20to%20the%20point%20it%20burnt%20my%20thumb%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3Bwhen%20we%20got%20back%20to%20hotel%20i%20did%20take%20the%20battery%20out%20before%20charging%20because%20silly%20me%20thought%20it%20was%20like%20normal%20cameras%20where%20it%20has%20to%20charge%20in%20a%20dock%20and%20the%20battery%20was%20dry%20and%20fine%20but%20once%20i%20charged%20it%20thats%20when%20it%20all%20happened.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ei%20have%20two%20batteries%20and%20tried%20both%20and%20they%20are%20now%20both%20screwed..what%20can%20i%20do%3F%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F22526%22%20target%3D%22_blank%22%3E%40sumskieee%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20said%20you%20charged%20the%20camera%2C%20and%20you%20also%20said%20you%20%26nbsp%3Bcharge%20it%20outside%20the%20camera%20when%20you%20got%20back%20to%20the%20Hotel%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20%26nbsp%3Bare%20not%20alone%2C%20reading%20here%20more%20people%20are%20coming%20forward%20with%20%26nbsp%3B%20water%20%26nbsp%3Bleaking%20through%20the%20body.%20%26nbsp%3Blike%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F16714%22%20target%3D%22_blank%22%3E%40joergq85077%3C%2FA%3E%26nbsp%3B%20get%20to%20the%20support%2Fcontact%20and%20%26nbsp%3Bstart%20making%20a%20%26nbsp%3Breference%20case%20with%20them..%20%26nbsp%3B%20Water%20%26nbsp%3Bkills%20electronics.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Adventurer
Posts: 8,968

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

three days returned emails. use the chat  instead. took me 5 months to hear again we are aware of....

Tourist
Posts: 6

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

I recieved an email with a bunch of questions but what really annoys me is this....

"Before using a GoPro camera in or around water, it is up to the user to ensure that their camera’s water resistant doors are properly sealed. Water damage caused by doors not properly closed, or if the camera was used in a way to compromise the Housing's seal or integrity, would likely not be covered under our manufacturer's warranty"


I obviously made sure all the doors were shut as this was pretty much the 3rd time ive used it in water and very cautious!!
Tourist
Posts: 6

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

And must i add, all my footage from snorkelling is all ok it was until i charged it something happened! I just think they dont wanna help to be honest!!
Tourist
Posts: 1

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

I have same situation with Hero 5 Black, i was snorkeling at the shore 1,5/ 2 mtrs. It started to fail and went crazy. I opened battery door and had a leak. Ive been using it for eight months. Since the day it came out. At gopro support the asked me for photos of the camera etc. It was a gift and they ate asking me for a proof of purchase. And i dont have it! Im really dissapointed with gopro customer service. I want a replacement beacuse it was a factory problem and im not the only onda having it. My ref number is ref:_00Do0HJuF._5001JRWqmM:ref
Adventurer
Posts: 8,968

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

well seems it is   your word against a company . we're talking 400.00 in the drink  not a   drug store toss away.

Highlighted
Sightseer
Posts: 1

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

I've just recently encountered that situation and it is a dissapointment knowing you've spent hundreds on a camera that has just broke in a matter of months. I guess there isnt anything I could do but be mad and grab a new camera. What a bummer .