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Tourist
Posts: 6

Hero black 5 wont turn on after steam comes up on front screen while charging

Hi,

just wondering ive had my GoPro Hero Black 5 for couple of months now. I took it to Thailand 2 weeks ago and did a boat trip around the islands of Phi Phi. Everything was fine after the snorkelling it wouldnt turn on and i thought oh **bleep** battery must of been flat! I get back to the hotel and tried charging it and the red battery light started flashing then went off and i went to pick up my camera and it was extremely hot to the point it burnt my thumb and then steam started to come up on the front square screen so i quickly took it off charge and then i waited for it to cool down took the battery out and it had water on it???? Has this happened to anyone else!!

 

Yes when i went snorkelling i made sure everything was shut when i went in the water and i had a floaty handle on but when we got back to hotel i did take the battery out before charging because silly me thought it was like normal cameras where it has to charge in a dock and the battery was dry and fine but once i charged it thats when it all happened.

 

i have two batteries and tried both and they are now both screwed..what can i do?

Nomad
Posts: 583

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

Sounds like water leaked into your camera, was fine up to the point when you tried to charge it. 

The only thing I can suggest is to get in touch with GoPro support. 

 

Have you checked your fotage on the SD-card? Is the card still o.k.? Would be a pitty if it died when the camera gor hot.

Tourist
Posts: 6

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

**bleep**!! How does water leak in if they are suppose to be waterproof hahaha!! I hope its covered under warranty 😞 Lol

Yes the footage on SD Card is all fine thats the weird thing especially if water got inside!!
Adventurer
Posts: 8,962

Re: Hero black 5 wont turn on after steam comes up on front screen while charging


@sumskieee wrote:

battery must of been flat! I get back to the hotel and tried charging it and the red battery light started flashing then went off and i went to pick up my camera and it was extremely hot to the point it burnt my thumb

 

 when we got back to hotel i did take the battery out before charging because silly me thought it was like normal cameras where it has to charge in a dock and the battery was dry and fine but once i charged it thats when it all happened.

 

i have two batteries and tried both and they are now both screwed..what can i do?


 

@sumskieee

 

You said you charged the camera, and you also said you  charge it outside the camera when you got back to the Hotel?

 

You  are not alone, reading here more people are coming forward with   water  leaking through the body.  like @joergq85077  get to the support/contact and  start making a  reference case with them..   Water  kills electronics.

Tourist
Posts: 6

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

I charged the battery when i got back to hotel thinking it just went flat but it got really hot and steamed up from the inside. You cant charge it out of the camera (well not that im aware of) haha!

Yeah sounds like they have a lot of problems with water leakage!!!!!
Adventurer
Posts: 8,962

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

thanks , so you did not have a  fast charger from gopro or aftermarkets.   

 

Well you got water damage and  if salt, brackish or fresh.   GoPto  has a care pkg, and I heard only tw times is allowed for  swaps.   Now it may be best to get to   gopro  tech and get that case going. water damage is  actually not covered back wit hteh latter and  they will waive it here. 

 

if you choose that route

Tourist
Posts: 6

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

No i just used the charger that i got when i brought it!

Hmm..soo they wont be able to replace or fix it? I have emailed the go pro support but they take ages to get back soo im just gonna see what harvey norman can do as thats where i brought it from :)
Nomad
Posts: 583

Re: Hero black 5 wont turn on after steam comes up on front screen while charging

Keep us posted.

And ... GoPro support is only available during office hours