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%3CLINGO-SUB%20id%3D%22lingo-sub-84433%22%20slang%3D%22en-US%22%3EHero%2B%20battery%20won't%20hold%20a%20charge%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84433%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20GoPro%20Hero%2B%20from%202015.%20It%20will%20only%20turn%20on%20when%20it's%20plugged%20in.%20It%20immediately%20shuts%20down%20the%20moment%20I%20take%20it%20off%20a%20charger.%20I've%20tried%20plugging%20it%20into%20the%20wall%20and%20into%20my%20HP%20laptop.%20I've%20used%20different%20charging%20cords%20and%20removed%20the%20SD%20card%2C%20and%20no%20sort%20of%20combination%20has%20resolved%20the%20issue.%20Any%20suggestions%20would%20be%20most%20appreciated!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-84433%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%2B%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-85251%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%2B%20battery%20won't%20hold%20a%20charge%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-85251%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F44340%22%20target%3D%22_blank%22%3E%40coolflame84463%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThere%20may%20be%20an%20issue%20with%20the%20battery%20which%20is%20unfortunately%20built%20into%20the%20camera.%20I%20would%20recommend%20getting%20in%20touch%20with%20our%20Support%20Team%20directly%20on%20this%20one.%20If%20that%20is%20the%20case%20they%20may%20be%20able%20to%20help%20you%20out%20in%20some%20way!%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheers%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Hero+ battery won't hold a charge

I have a GoPro Hero+ from 2015. It will only turn on when it's plugged in. It immediately shuts down the moment I take it off a charger. I've tried plugging it into the wall and into my HP laptop. I've used different charging cords and removed the SD card, and no sort of combination has resolved the issue. Any suggestions would be most appreciated!!


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero+ battery won't hold a charge

Hi @coolflame84463,

 

There may be an issue with the battery which is unfortunately built into the camera. I would recommend getting in touch with our Support Team directly on this one. If that is the case they may be able to help you out in some way! https://gopro.com/help/ContactUs

 

Cheers,

Ryan 

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All Replies
GoPro
Posts: 3,924

Re: Hero+ battery won't hold a charge

Hi @coolflame84463,

 

There may be an issue with the battery which is unfortunately built into the camera. I would recommend getting in touch with our Support Team directly on this one. If that is the case they may be able to help you out in some way! https://gopro.com/help/ContactUs

 

Cheers,

Ryan