Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 6

Hero & Black freezes

GoPro Hero 7 black repeatedly freezes. I have contacted GoPro Support and performed all of the recommended troubleshooting (format card, update device, Auto Low Light OFF, etc) and there camera still freezes. Unfortunately, my GoPro Hero 5 is more reliable and this is causing me reservations about purchasing a newer model. Please help. The only solution is pulling the battery out and putting it back in a few second later, this is only possible when not using in water sports obviously.

Highlighted
GoPro
Posts: 19,775

Re: Hero & Black freezes

Hi @rx8gent

 

The steps on Camera Freezes Up should help you out.

Should it still be the same, please reach out to Support to follow up on your case.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!

Ej