10-03-2020 11:19 AM
Hero & Black freezes[ New ]
GoPro Hero 7 black repeatedly freezes. I have contacted GoPro Support and performed all of the recommended troubleshooting (format card, update device, Auto Low Light OFF, etc) and there camera still freezes. Unfortunately, my GoPro Hero 5 is more reliable and this is causing me reservations about purchasing a newer model. Please help. The only solution is pulling the battery out and putting it back in a few second later, this is only possible when not using in water sports obviously.
10-06-2020 02:39 PM
Re: Hero & Black freezes[ New ]
The steps on Camera Freezes Up should help you out.
Should it still be the same, please reach out to Support to follow up on your case.
You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.