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Sightseer
Posts: 1
Accepted Solution

Hero Session won’t pair.

Trying to set up my new GoPro session, everything is fine until it’s time to pair the camera with the app/phone. I start the pairing process and all seems fine I get a 4 digit code from GoPro to enter as a password the moment I enter the 4 digits the camera stops attempting to pair.

I’ve watched every video online, read every link possible, been all over the GoPro Forums and nothing works.

Accepted Solutions
GoPro
Posts: 3,924

Re: Hero Session won’t pair.

Hey @jrs313,

 

I am sorry to hear you are having issues with that camera. Sounds like you have gone through all of the troubleshooting. I would recommend getting in touch with our Support Team directly. They should be able to help out!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Hero Session won’t pair.

Hey @jrs313,

 

I am sorry to hear you are having issues with that camera. Sounds like you have gone through all of the troubleshooting. I would recommend getting in touch with our Support Team directly. They should be able to help out!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan