Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-156299%22%20slang%3D%22en-US%22%3EHero%20Session%20won%E2%80%99t%20pair.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-156299%22%20slang%3D%22en-US%22%3ETrying%20to%20set%20up%20my%20new%20GoPro%20session%2C%20everything%20is%20fine%20until%20it%E2%80%99s%20time%20to%20pair%20the%20camera%20with%20the%20app%2Fphone.%20I%20start%20the%20pairing%20process%20and%20all%20seems%20fine%20I%20get%20a%204%20digit%20code%20from%20GoPro%20to%20enter%20as%20a%20password%20the%20moment%20I%20enter%20the%204%20digits%20the%20camera%20stops%20attempting%20to%20pair.I%E2%80%99ve%20watched%20every%20video%20online%2C%20read%20every%20link%20possible%2C%20been%20all%20over%20the%20GoPro%20Forums%20and%20nothing%20works.%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-156299%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-156716%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%20Session%20won%E2%80%99t%20pair.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-156716%22%20slang%3D%22en-US%22%3E%3CP%3EHey%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56703%22%3E%40jrs313%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20you%20are%20having%20issues%20with%20that%20camera.%20Sounds%20like%20you%20have%20gone%20through%20all%20of%20the%20troubleshooting.%20I%20would%20recommend%20getting%20in%20touch%20with%20our%20Support%20Team%20directly.%20They%20should%20be%20able%20to%20help%20out!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Hero Session won’t pair.

Trying to set up my new GoPro session, everything is fine until it’s time to pair the camera with the app/phone. I start the pairing process and all seems fine I get a 4 digit code from GoPro to enter as a password the moment I enter the 4 digits the camera stops attempting to pair.

I’ve watched every video online, read every link possible, been all over the GoPro Forums and nothing works.

Accepted Solutions
GoPro
Posts: 3,924

Re: Hero Session won’t pair.

Hey @jrs313,

 

I am sorry to hear you are having issues with that camera. Sounds like you have gone through all of the troubleshooting. I would recommend getting in touch with our Support Team directly. They should be able to help out!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Hero Session won’t pair.

Hey @jrs313,

 

I am sorry to hear you are having issues with that camera. Sounds like you have gone through all of the troubleshooting. I would recommend getting in touch with our Support Team directly. They should be able to help out!

 

https://gopro.com/help/ContactUs

 

Best,

Ryan