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Tourist
Posts: 3

Hero Session won't pair to ipad

Tried many times but it won't show up in Settings/Bluetooth when I have the bluetooth turned on in App mode. It will pick up other devices, but not the Session.  I have dumped and reloaded the latest app.  I have also done a manual software update of the camera using the card.  What's next?

GoPro
Posts: 3,924

Re: Hero Session won't pair to ipad

Hi @sweetsurf33805,

 

What version of the App are you running? What version of iPad? Will the camera connect to another device?

 

Best,

Ryan

Tourist
Posts: 3

Re: Hero Session won't pair to ipad

So my iPad is a 4th gen with iOS 10.3.3.  The GoPro app version is 4.2.2.  I tried having my wife's 5th gen ipad detect it with the same results.

GoPro
Posts: 3,924

Re: Hero Session won't pair to ipad

Hey @sweetsurf33805,

 

I would run through these steps one more time to see if you can get paired up and if not get in touch with our Support Team directly: 

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Capture-Camera-Connection-Troubleshooting

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan

Tourist
Posts: 3

Re: Hero Session won't pair to ipad

So here's what I tried:

  • deleted the camera from the app.
  • made sure it there was nothing in the settings/bluetooth
  • reset the wifi on the camera
  • re-added it to the app / created a name and password
  • went back to settings/bluetooth and found GoPro 2933 / managed to connect (did not prompt for password)
  • Now everytime I get back to the app, it says Opps, That didn't Work There was a problem; try reconnection to your wi-fi in your ipad's settings (thought I just did that)