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Reply
Tourist
Posts: 2
Accepted Solution

Hero Session won't pair to GoPro android app after Android 9 update

 

Here's the steps I took...

 

- I did a factory reset of my Pixel XL android phone and installed Android 9 on it.

- I then installed the GoPro app and tried to connect to my gopro but couldn't get past the password screen (I tried several passwords but maybe I forgot my password)

- so I held the info button on the gopro for 8 seconds and did the wifi reset thing

 

0 reset wifi.jpg1 reset wifi complete.jpg

 

- then back in the gopro app, I pressed "MENU" and selected "CAMERA"
- selected "HERO SESSION"
- tapped "YES" when asked "Is this the first time this camera has been connected to a mobile device?" (although the gopro was previously connected and working before I decided to update to android 9 so technically this is NOT the first time it's been connected to a mobile device)

- the app instructed me to to enable the App control on the gopro which I did

 

2 app.jpg

 

- the gopro then told me to put the app in pairing mode and gave me a pin

 

3 put app in pairing mode.jpg4 pairing countdown.jpg5 pairing pin.jpg

 

- next, I tapped "CONTINUE" on the android app and it searched for my gopro

 

a searching.pngb connecting.pngc connecting2.png

 

- it appeared to find my gopro and it stayed on the "Connecting to GP28294923" message for 30 seconds or so but then came back and said it couldn't find anything

 

d can't find.png

 

- I checked the gopro and the countdown timer still had a minute left on it

- not sure what to do, I tapped "ENTER PASSWORD" and tried using the PIN displayed on the gopro

- that didn't work and it just gave me this message

 

e pin as password.png

 

- so I went back and kept trying again and eventully the android app gave up with an epic fail message

 

f epic fail.png

 

Am I doing something wrong? Is there an issue with Android 9?


Accepted Solutions
GoPro
Posts: 7,104

Re: Hero Session won't pair to GoPro android app after Android 9 update

Hello @@sweetstoke83248, 

 

The latest version of GoPro App (4.60 has been released recently. Please install the latest update and try pairing your HERO Session to your phone again. Let us know how it works out. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,699

Re: Hero Session won't pair to GoPro android app after Android 9 update

 

Hi @sweetstoke83248

 

 

We have received a couple of reports with the same connection issue.

This has been raised to the team in charge.

Please continue to check our website for the next updates.

 

Thanks!

Ej

 

GoPro
Posts: 7,104

Re: Hero Session won't pair to GoPro android app after Android 9 update

Hello @@sweetstoke83248, 

 

The latest version of GoPro App (4.60 has been released recently. Please install the latest update and try pairing your HERO Session to your phone again. Let us know how it works out. 

 

Thanks, 
Marius

Hiker
Posts: 21

Re: Hero Session won't pair to GoPro android app after Android 9 update

I have version 4.6.1(7437)

Tourist
Posts: 2

Re: Hero Session won't pair to GoPro android app after Android 9 update

It's working now (4.6.1). Thank you!

GoPro
Posts: 7,104

Re: Hero Session won't pair to GoPro android app after Android 9 update

Great to know, @sweetstoke83248 . How about on your end, @artztech? Hope to hear  back from you!

Hiker
Posts: 21

Re: Hero Session won't pair to GoPro android app after Android 9 update

Seems ok on my end.