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Tourist
Posts: 2

Hero Session will not click into App on camera

I have a Hero Session GoPro, howvever it will not enter into "App" mode on the camera. The shutter button is working fine as I can shoot videos/take photos/change settings but it just beeps when trying the app option with no response? I have updated the software and reset the wifi but still having no response from the camera when requesting either "App" or "RC" modes. Please can anyone help, as I would love the full function of being able to use the app on my phone with the camera?

 

Thanks in advance!

GoPro
Posts: 2,228

Re: Hero Session will not click into App on camera

@marymoomoos, typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history.  
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Hopefully this helps!

 

Ann