Hero Session problems [ New ]

[laws23]

Bonjour,

Ma caméra Hero Session ne reconnait plus rien... Ni la recharge, ni les cartes SD, etc... mais on peut l'allumer et entrer dans les paramètres sans vraiment rien modifier car après il s'éteint. 

J'ai essayé de faire une mise à jour avec Quick mais on ne peut plus le connecter et avec une MAJ sur carte SD... ce n'est pas possible non plus car il ne reconnait plus les carte SD.

Elle n'est plus sous garantie mais Que puis-je faire? 

Merci ! 

[aragon1006 · Accepted solution]

Hi @laws23

We appreciate you getting back to us.

Let's work on getting the camera to turn on  consistently.

1. Disconnect from any external power sources (i.e., not plugged into anything) and remove the SD card. 
2. Press the Info/Wireless Button on the back of the camera to see if any information is displayed on the camera’s Status Screen. 
3. If there is nothing displayed on the Status Screen, attempt to reset camera by holding the top SHUTTER button down for 8-10 seconds. 
   • ​​If successful, the camera will beep 3 times and advise you that the unit has no SD card and power off. Normal operation should ensue after reset. 
4. If still unable to get any response from camera, connect to a 5V 1A wall charger (ideally), or computer USB port; look for red LED illumination to indicate charging. NOTE: We do not recommend using a USB hub to charge the camera. 
5. If/when red LED's illuminate, allow the camera to remain charging for a few minutes. 
6. Disconnect the camera from charging source and attempt to turn camera on by pressing the top Shutter button (camera should read “NO SD CARD”). 
7. If able to prompt NO SD message, allow camera to turn back off, insert SD card, and attempt to record a sample video by pressing the red Shutter button.

Let us know how it goes.

Thanks!

Ej

[aragon1006]

Hi @laws23

Let's isolate if this is a freezing issue or a power issue.

The Session camera turns off after a couple of seconds when it's idle. This is meant to save power.

Have you tried using a different cable/wall charger to charge the camera?

What SD card are you using?

What error message are you getting on the camera? NO SD or SD ERR on Camera's LCD

Fell free to post back once you have the information.

Thanks!
Ej

[laws23]

Hi Ej,

Thanks for answering me. I tried everything that you said... Cables, sd... The sd message is NO SD with the good Sd (as usual) and error SD for a wrong sd. Sometimes the camera doesn't wanna start or turn it on. And in charge there no light anymore to check that is charging. According to me the only way must be to restore the camera with the first version or to reset... But it's seems impossible. 😭

[aragon1006 · Accepted solution]

Hi @laws23

We appreciate you getting back to us.

Let's work on getting the camera to turn on  consistently.

1. Disconnect from any external power sources (i.e., not plugged into anything) and remove the SD card. 
2. Press the Info/Wireless Button on the back of the camera to see if any information is displayed on the camera’s Status Screen. 
3. If there is nothing displayed on the Status Screen, attempt to reset camera by holding the top SHUTTER button down for 8-10 seconds. 
   • ​​If successful, the camera will beep 3 times and advise you that the unit has no SD card and power off. Normal operation should ensue after reset. 
4. If still unable to get any response from camera, connect to a 5V 1A wall charger (ideally), or computer USB port; look for red LED illumination to indicate charging. NOTE: We do not recommend using a USB hub to charge the camera. 
5. If/when red LED's illuminate, allow the camera to remain charging for a few minutes. 
6. Disconnect the camera from charging source and attempt to turn camera on by pressing the top Shutter button (camera should read “NO SD CARD”). 
7. If able to prompt NO SD message, allow camera to turn back off, insert SD card, and attempt to record a sample video by pressing the red Shutter button.

Let us know how it goes.

Thanks!

Ej