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Sightseer
Posts: 1
Accepted Solution

Hero Session keeps disconnecting

My hero Session jut recently started acting weird. It worked perfectly fine at first but now the camera will stop recording abruptly, sometimes it's after :30 or after 4mins. Then when I go to "Media" it says nothing was ever recorded or "no media". It just stops recording and the app freezes so I shut the app down and reopen it and have to restart the GoPro every time.
But again... every time it freezes and I'm forced to shut down everything and start back up. Help anyone? Can I get GoPro to replace my Hero Session?

Accepted Solutions
GoPro
Posts: 3,924

Re: Hero Session keeps disconnecting

Hi @nobleriver25763,

 

Sorry to hear about the issues you are running into. Before reaching out to Support directly I would recommend giving the steps in this article a try!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

This will usually clear up any issues with freezing. Hope that helps!

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Hero Session keeps disconnecting

Hi @nobleriver25763,

 

Sorry to hear about the issues you are running into. Before reaching out to Support directly I would recommend giving the steps in this article a try!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

This will usually clear up any issues with freezing. Hope that helps!

 

Best,

Ryan