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Sightseer
Posts: 1
Accepted Solution

Hero Session Not Turning on or Charging

My Hero Session will not turn on, blink the red light, or even charge when connected to my laptop or the wall charger. It worked great in the past, but I am worried the battery might be toast for whatever reason. Any help on what I should do next would be greatly appreciated!


Accepted Solutions
GoPro Community Manager
Posts: 5,858

Re: Hero Session Not Turning on or Charging

@snowydusk66830 - First thing to try is a manual update to make sure the Session's firmware is up to date. Instructions on how to do that are at https://gopro.com/update/hero_session. 

 

If that doesn't resolve the issue, our team at https://gopro.com/help/PKBContactus can help.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,858

Re: Hero Session Not Turning on or Charging

@snowydusk66830 - First thing to try is a manual update to make sure the Session's firmware is up to date. Instructions on how to do that are at https://gopro.com/update/hero_session. 

 

If that doesn't resolve the issue, our team at https://gopro.com/help/PKBContactus can help.

 

Thanks,

Jeff