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Tourist
Posts: 3

Hero Session 5 Not Turning On.

Hello, 

 

I bought a Hero 5 Session some months ago. For some reason the camera is not turning on, even when I try to charge it, the red LED doesn't show any signs. I tried resetting the camera with the shutter/Mode button and it hasn't worked. Even if I take the SD off I get no response from the camera. I have been trying to contact customer support  for a couple of days now through the chat and phone number but the chat seems to always be busy and no one answers at the phone.  

 

I would appreciate some help regarding this matter.

 

Thanks. 

Tourist
Posts: 8

Re: Hero Session 5 Not Turning On.

 
Tourist
Posts: 8

Re: Hero Session 5 Not Turning On.

Did you try pressing the mode button for at lease 10 sec? when charging you are using the officiel gopro usb cable?
Tourist
Posts: 3

Re: Hero Session 5 Not Turning On.

Yes, I did both things and nothing... seems completely dead. 

Tourist
Posts: 3

Re: Hero Session 5 Not Turning On.

Still can't get in contact with support... :(