05-04-2020 11:12 PM
Really disappointed with this camera. I have looked after it very carefully, it has been charging, but not holding the charge for very long, and sometimes gettting hot. Its hardly been used, so now i find it will not power on at all, when connected to my computer. i removed the SD card but still nothing when i press any of the buttons. Is it dead, or is there some way to get it back to life.
05-05-2020 08:07 AM
@bluesurferjoe, Sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO5 Session Will Not Power On
If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.