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Posts: 1

Hero Session 4 doesn't start

Hi, i was snorkeling with my gopro in the sea last week. I do this once or twice a year without any problems since now. Im not quite sure if the GoPro turned off while swimming i just noticed that i cannot turn it on.
I thought that the battery could be empty but the LED did not turn on while plugging in the cable.
I tried to do a reset like described on the website but also nothing happened. The GoPro doesn't make any sounds nor visual feedback.
Posts: 11,977

Re: Hero Session 4 doesn't start

Hi @stephand1560


Let our Support Team take a look at what happened. 
You may reach out to them by phone or chat.