Hero Session 4 doesn't start [ New ]

[stephand1560]

Hi, i was snorkeling with my gopro in the sea last week. I do this once or twice a year without any problems since now. Im not quite sure if the GoPro turned off while swimming i just noticed that i cannot turn it on.
I thought that the battery could be empty but the LED did not turn on while plugging in the cable.
I tried to do a reset like described on the website but also nothing happened. The GoPro doesn't make any sounds nor visual feedback.

[aragon1006 · Accepted solution]

Hi @stephand1560

Let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

Thanks!
Ej

[aragon1006 · Accepted solution]

Hi @stephand1560

Let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

Thanks!
Ej