Hero Plus Freezing Problem

[grandboost5104]

I have a grey Hero plus and whenever I press the playback button on it, it freezes. It has been doing this ever since I bought it and it even des it when it's fully charged. How do I fix this?

[ryanv12566 · Accepted solution]

Hey @grandboost5104,

I am sorry to hear about the issues with that camera. Lets see if we can get it up and running.

Do you know if you are running the most up to date firmware?

What SD Card are you using?

Give these steps a try: https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

Let us know how it goes.

Cheers,

Ryan

[ryanv12566 · Accepted solution]

Hey @grandboost5104,

I am sorry to hear about the issues with that camera. Lets see if we can get it up and running.

Do you know if you are running the most up to date firmware?

What SD Card are you using?

Give these steps a try: https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

Let us know how it goes.

Cheers,

Ryan

[grandboost5104]

I think that worked, thank you!