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Tourist
Posts: 3
Accepted Solution

Hero Plus Freezing Problem

I have a grey Hero plus and whenever I press the playback button on it, it freezes. It has been doing this ever since I bought it and it even des it when it's fully charged. How do I fix this?


Accepted Solutions
GoPro
Posts: 3,924

Re: Hero Plus Freezing Problem

Hey @grandboost5104,

 

I am sorry to hear about the issues with that camera. Lets see if we can get it up and running.

 

Do you know if you are running the most up to date firmware?

What SD Card are you using?

 

Give these steps a try: https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

Let us know how it goes.

 

Cheers,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Hero Plus Freezing Problem

Hey @grandboost5104,

 

I am sorry to hear about the issues with that camera. Lets see if we can get it up and running.

 

Do you know if you are running the most up to date firmware?

What SD Card are you using?

 

Give these steps a try: https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

Let us know how it goes.

 

Cheers,

Ryan

Tourist
Posts: 3

Re: Hero Plus Freezing Problem

I think that worked, thank you!