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Tourist
Posts: 2

Hero Max 360 files not converted or stitiched...

[ Edited ]

Hi,

 

I have a problem. I cut the 360 files from the SD card before they were converted on my phone. I have no idea why I thought I could just convert the files using the Desktop app. Now I cannot use the files in their current format in the app. I also cannot send the files back to the camera so my phone can simple convert them there. Is there a way to fix this or is the footage toast? Thanks

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GoPro
Posts: 19,720

Re: Hero Max 360 files

Hello @lyndocs

 

What SD card are you using?

Where was the fille/s trimmed?

Do you still have the 360 files on the SD card?

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Hero Max 360 files

Hi,

 

I am using a scandisk ultra micro SD 32 GB. The files were not trimmed and no, they are no longer on the micro SD

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GoPro
Posts: 19,720

Re: Hero Max 360 files

Hi @lyndocs

 

Ultra cards are not recommended to be used with GoPro cameras. They may work initially but they are observed to cause issues with the camera eventually. It is best to use one of the recommended cards on the list here: SD Cards that Work with GoPro Cameras

 

Thanks!

Ej