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Tourist
Posts: 3
Accepted Solution

Hero + LCD is just randomly turning on and off.

My Hero + LCD was fine after I bought it for about 2 months then everything went wrong, I had a 32 GB micro sd card and it said No SD Card then I tried it on the computer and it worked fine so then I bought a new Kingston 32 GB micro sd card and it was sorta working. My GoPro randomly turns on and off sometimes the screen doesn't work and the buttons I've had to factory reset it like 6 times and it still messes up can someone please make a new software update or something. Please help I really need my camera I saved up a while for this.

 


Accepted Solutions
GoPro Community Manager
Posts: 5,862

Re: Hero + LCD is just randomly turning on and off.

@brycej5 - It does sound like there are some SD errors going on. The best option is to use an SD card that we've confirmed is compatible. Here's the list: https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

Jeff

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All Replies
GoPro Community Manager
Posts: 5,862

Re: Hero + LCD is just randomly turning on and off.

@brycej5 - It does sound like there are some SD errors going on. The best option is to use an SD card that we've confirmed is compatible. Here's the list: https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

Jeff

Tourist
Posts: 3

Re: Hero + LCD is just randomly turning on and off.

Ok that sorta helped I have a Kingston 32gb one and Kingston isn't even on the list. But what about the problems with the power. There's probably a problem with the code BUT the power button may be getting stuck but the hero plus LCD is stuck in its case so I can't fix that it may not be happening though
GoPro Community Manager
Posts: 5,862

Re: Hero + LCD is just randomly turning on and off.

That part is a bit tougher. Our team at https://gopro.com/help/PKBContactus may be able to get this figured out for you.