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%3CLINGO-SUB%20id%3D%22lingo-sub-48636%22%20slang%3D%22en-US%22%3EHero%20%2B%20LCD%20front%20Housing%20chipped%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48636%22%20slang%3D%22en-US%22%3E%3CP%3EI%20dropped%20my%20Hero%20%2B%20LCD%20and%20the%20front%20part%20of%20the%20housing%20chipped%20that%20covers%20the%20lense.%20%26nbsp%3BIt%20doesn't%20affect%20the%20picture%20quality%20however%20I%20am%20sure%20if%20it%20went%20in%20water%20very%20bad%20things%20would%20happen.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Esince%20this%20seems%20to%20be%20a%20sperate%20piece%20than%20the%20body%20of%20the%20housing%20I%20was%20currious%20if%20this%20could%20be%20replace.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20Help%20section%20and%20%22contact%20us%22%20section%20of%20the%20GoPro%20Website%20is%20rediculous%2C%20hard%20to%20use%2C%20and%20worthless.%20%26nbsp%3BI%20can't%20even%20find%20an%20email%20address%20to%20contact%20them%20about%20repairs.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20picture%20isn't%20my%20GoPro%20but%20the%20arrow%20point%20to%20where%20the%20chip%20is.%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F2368i0295FBDB8F8D1F96%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%222017_06_06_09_12_29_GoPro_Hero_LCD_Camera.png%22%20title%3D%222017_06_06_09_12_29_GoPro_Hero_LCD_Camera.png%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-48636%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%2B%20LCD%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-48638%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%20%2B%20LCD%20front%20Housing%20chipped%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-48638%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F28202%22%3E%40micahg7345%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20that%20you%20chipped%20the%20lens%20on%20your%20camera.%20In%20situations%20like%20this%20you%20would%20need%20to%20contact%20support%20directly%20as%20the%20camera%20is%20built%20into%20the%20housing%20and%20there%20aren't%20any%20replacement%20parts%20for%20that%20camera.%20You%20can%20reach%20support%20by%20Phone%20or%20Chat!%20Here%20is%20the%20link%20to%20those%20options%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E.%20Let%20them%20know%20what%20happened%20and%20they%20may%20be%20able%20to%20help%20you%20out!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Hero + LCD front Housing chipped

I dropped my Hero + LCD and the front part of the housing chipped that covers the lense.  It doesn't affect the picture quality however I am sure if it went in water very bad things would happen.  

 

since this seems to be a sperate piece than the body of the housing I was currious if this could be replace.

 

The Help section and "contact us" section of the GoPro Website is rediculous, hard to use, and worthless.  I can't even find an email address to contact them about repairs.

 

The picture isn't my GoPro but the arrow point to where the chip is.2017_06_06_09_12_29_GoPro_Hero_LCD_Camera.png


Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: Hero + LCD front Housing chipped

Hi @micahg7345,

 

I am sorry to hear that you chipped the lens on your camera. In situations like this you would need to contact support directly as the camera is built into the housing and there aren't any replacement parts for that camera. You can reach support by Phone or Chat! Here is the link to those options: https://gopro.com/help/PKBContactus. Let them know what happened and they may be able to help you out!

 

Best,

Ryan

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All Replies
Highlighted
GoPro
Posts: 3,924

Re: Hero + LCD front Housing chipped

Hi @micahg7345,

 

I am sorry to hear that you chipped the lens on your camera. In situations like this you would need to contact support directly as the camera is built into the housing and there aren't any replacement parts for that camera. You can reach support by Phone or Chat! Here is the link to those options: https://gopro.com/help/PKBContactus. Let them know what happened and they may be able to help you out!

 

Best,

Ryan