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Sightseer
Posts: 1
Accepted Solution

Hero Field of view and frame rate changed unexpectedly...

last week I purchased a new hero 2018.

 

In video mode Field of view only wide no other setting

 

In frames per second 25 and 50...  60 frames per second now missing.

 

Is there a software update to get me back to where I was when I purchased it last week 25 frames per second and 60 frames per second?

 

Patrick

 

 

 

 

 


Accepted Solutions
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GoPro
Posts: 12,425

Re: Hero Field of view and frame rate changed unexpectedly...

Hello @ipapapro

 

Thank you for reaching out. 

  • In video mode Field of view only wide no other setting - this is true if you have the resolution set to 1440p. When you change to 1080p, you get Wide, Medium, and Narrow
  • In frames per second 25 and 50...  60 frames per second now missing. - there are only two available frame rates - 30fps and 60fps
  • There has been no update yet since the release of HERO (2018).  

If you are not seeing the above-mentioned settings, you may want to do a manual update on your camera. You can follow this link for guide: https://gopro.com/update/hero-2018

 

Feel free to post back for any other concerns or questions. 

 

Thanks, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 12,425

Re: Hero Field of view and frame rate changed unexpectedly...

Hello @ipapapro

 

Thank you for reaching out. 

  • In video mode Field of view only wide no other setting - this is true if you have the resolution set to 1440p. When you change to 1080p, you get Wide, Medium, and Narrow
  • In frames per second 25 and 50...  60 frames per second now missing. - there are only two available frame rates - 30fps and 60fps
  • There has been no update yet since the release of HERO (2018).  

If you are not seeing the above-mentioned settings, you may want to do a manual update on your camera. You can follow this link for guide: https://gopro.com/update/hero-2018

 

Feel free to post back for any other concerns or questions. 

 

Thanks, 
Marius