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Sightseer
Posts: 1

Hero+ Case is broken, I don't get it out Youtube... doesn't help

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Hey I own a Gopro Hero+ and the waterproof Case is finally broken. I don't get the Gopro out of the Case. I newer switched between the 2 cases I have used only the waterproof one. I don't get it out. :(
Can you help me


Accepted Solutions
GoPro
Posts: 19,731

Re: Hero+ Case is broken, I don't get it out Youtube... doesn't help

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Hello @lmb311

 

The HERO+ camera is integrated into the housing so the camera itself cannot be removed from the case. The best option is to contact our Support team so they can walk you through the next steps. They can be reached by phone or chat through https://gopro.com/help/ContactUs

 

Thanks, 

Marius

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All Replies
GoPro
Posts: 19,731

Re: Hero+ Case is broken, I don't get it out Youtube... doesn't help

[ New ]

Hello @lmb311

 

The HERO+ camera is integrated into the housing so the camera itself cannot be removed from the case. The best option is to contact our Support team so they can walk you through the next steps. They can be reached by phone or chat through https://gopro.com/help/ContactUs

 

Thanks, 

Marius