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Sightseer
Posts: 1

Hero 9 won't turn on

[ New ]

My GoPro Hero 9 Black wont turn on. The battery is charged. I have had this issue intermittently since I got it. I removed the battery and the SD card and put them back in, still won't turn on. What can I do?


Accepted Solutions
GoPro
Posts: 25,269

Re: Hero 9 won't turn on

[ New ]

Hi @lrnavarro

 

Please go over the steps on GoPro Camera Will Not Power On

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 25,269

Re: Hero 9 won't turn on

[ New ]

Hi @lrnavarro

 

Please go over the steps on GoPro Camera Will Not Power On

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.

 

Thanks!

Ej