Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 2

Hero 9 will not format 256GB memory card.

Has any else had this problem? 

Purchased a Sandisk ultra 256gb card. Formatted on the computer and then tried to format on the Hero 9. No joy even after 5 hours of the Gopro saying formatting on the screen. So thought it might be a sub-standard memory card or below the required spec. Then purchased a sandisk extreme pro 256gb which is in the Gopro recomended list and carried out a full format on the PC. Then carried out formatting on the Gopro and it has been doing that for 10 hours now with no joy. 

Any sugestions?

Why advertise it can take a 256gb card if it wont format. Gopro online chat were as much help as a chocolate teapot. 

Thanks. 

Gopro Formatting.jpg
Highlighted
GoPro
Posts: 9,889

Re: Hero 9 will not format 256GB memory card.

Sorry to hear about the trouble, @laytonz. Have you been able to update the camera?

 

Try to do a full format on the SD card again and then install the firmware update of the camera.

Additionally, performing a factory reset in the camera may help.

Highlighted
Tourist
Posts: 2

Re: Hero 9 will not format 256GB memory card.

HI aenriques. 

 

Ive given up in the end and accecpted that it will not work with a 256gb card. Ive now purchased a 128gb card and that formatted straight away so just going to use that and use the 256gb to store on and save space on my laptop. 

 

Thanks. 

Highlighted
Nomad
Posts: 381

Re: Hero 9 will not format 256GB memory card.

256gb work very well! I also use 512gb successfully in the Hero 8 and Hero 9 ...

Highlighted
Backpacker
Posts: 1,064

Re: Hero 9 will not format 256GB memory card.

[ Edited ]

hi @laytonz ,

 

I use a 400GB SanDisk Extreme card and the format takes seconds.

SanDisk Extreme PRO (UHS-1 U3/ V30) A2 400GBSDSQXCZ-400G-GN6MA

 

also I have a 256GB that formats also without issues

SanDisk Extreme (UHS-1  U3 / V30) A2 256GBSDSQXA1-256-GN6MA

 

 

 

 

the Ultra is by no means recomended for GoPro 9

 

the sandisk extreme pro 256gb you talk about - is this card?

SanDisk Extreme PRO (UHS-1 U3 / V30) A2 256GB

SDQXCZ-256G-GN6MA

has exactly this code?

 

when you formated it on PC, what format did you use?

 

just want to help you, would be pitty to have the 256 extreme  cards purchased and not able to use it.

 

robert

 

 

 

Highlighted
Nomad
Posts: 421

Re: Hero 9 will not format 256GB memory card.

Is it a genuine sandisk card ?

 

Lots of clones out there.

Highlighted
Nomad
Posts: 4,472

Re: Hero 9 will not format 256GB memory card.

I believe the problem lies with the fact it was a 256GB Sandisk ULTRA card.  ULTRA cards are not on the recommended SD card list as they have been known to cause issues.