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Sightseer
Posts: 2

Hero 9 will not connect to PC or iPad

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I just got my Hero 9. Great. Except nothing will recognize it when connected. I've tried 3 different cables (2 USB A to C cables and 1 C to C cable) in 3 different ports and on 2 different devices (Windows PC and iPad Pro) and NOTHING will recognize it or acknowledge its existence.

 

When I take the micro SD card out and place it in a reader it works fine, so the card isn't the problem.

 

I tried the old QUIK software and it wouldn't recognize the Hero 9 either.

 

I did run the update as soon as I unboxed it

 

I have tried turning the computers and the Hero itself on and off several times

 

I've seen some people say it appears for them under "Portable Devices" as an MTP (or something like that) device, but it does not for me.

 

The inability to simply plug the Hero into a device is a deal breaker for me. Any help on this would be great. Thanks!

Nomad
Posts: 68

Re: Hero 9 will not connect to PC or iPad

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There is a setting in Preferences to set the GoPro as an MTP device. It is not the default - it has to be set. Did you do that?

Tourist
Posts: 4

Re: Hero 9 will not connect to PC or iPad

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Actually the MTB selection is under Connections/usbconnection

Nomad
Posts: 464

Re: Hero 9 will not connect to PC or iPad

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set the MTB connection under connections - USB settings

Sightseer
Posts: 2

Re: Hero 9 will not connect to PC or iPad

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No I didn't. Thank you so much. It's my first GoPro.

Nomad
Posts: 464

Re: Hero 9 will not connect to PC or iPad

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To be fair this is first time seen this, I had 7 before hand

Tourist
Posts: 4

Re: Hero 9 will not connect to PC or iPad

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yes, I have had the exact same problem.  I spent 3 days with support.  Apparently, we need a 3.0 USB cable.  The cable that comes with the GP is a 2.0?????WTF.  After my 3 days with support, they never mentioned this.  I discovered this from the video below.  These cables are not easy to find locally, I am waiting for my amazon delivery to see if this solves the problem.   

 

https://www.youtube.com/watch?v=4dALeZxSa6c

GoPro Webcam Beta: http://www.gopro.com/webcam (and select Windows)(Update note: The link now says the 2.0 firmware update should work - go ahead and give it...
Nomad
Posts: 464

Re: Hero 9 will not connect to PC or iPad

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The rouned connetor that plugs into camera is USB C, the other end is a USB B

 

I thought maybe incorrectly all USB C cables where usb 3 ?

 

Luckily I have a USB C to USB C which I use so I can plug directly to my macbook computer.

 

I must try the lead they supplied see what happens.

Tourist
Posts: 6

Re: Hero 9 will not connect to PC or iPad

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Having same issue since updating my firmware last night but on the Hero 8... I had connected my H8 several times to my computer earlier in the day and then after I updated the firmware it completely stopped working.

I tried changing to MDT mode and the device shows up in Windows Explorer but when I drill down to the DCIM folder it's just empty...

This worked yesterday and now it doesn't and thus a firmware issue...
Tourist
Posts: 4

Re: Hero 9 will not connect to PC or iPad

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I RECEIVED MY 3.0 CABLE TODAY.  MY PC RECOGNIZES THE GP BUT I STILL CANNOT USE IT AS A WEBCAM OR LIVE FEED!  I PLAN TO RETURN IT ASAP. 

GoPro
Posts: 19,731

Re: Hero 9 will not connect to PC or iPad

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Hello, @bryansloan. If using the camera as a webcam, the USB Connection must be set to GoPro Connect instead of MTP. Is this how your camera is set? 

Tourist
Posts: 4

Re: Hero 9 will not connect to PC or iPad

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i am in gopro connect.  I have done everything. I just left support once again.   I have factory reset my camera, disk reformats, done the hard update, got the success for update, working 3.0 port working 3.0 cable, intsllalled the webcam file. 

 

NOTHING IS WORKING to correct the problem.  the only reason I bought this camera was to use it as a webcam for a lab class.  Instead of using it in class, I have spent nearly 3 weeks just trying to get it to function as advertised.

Hiker
Posts: 26

Re: Hero 9 will not connect to PC or iPad

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I feel your pain. Such a let down this Hero 9.
Hiker
Posts: 13

Re: Hero 9 will not connect to PC or iPad

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Hello, I just wanted to check if changing the cable solved this issue. I am having the same issue with my 2020 ipad pro and hero9.. thanks

Nomad
Posts: 464

Re: Hero 9 will not connect to PC or iPad

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Have you changed the connection type in usb settings ?

 

Should be MTP

Hiker
Posts: 13

Re: Hero 9 will not connect to PC or iPad

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yes. settings have been changed as suggested....it connects fine in my macbook pro using the supplied usb cable----but not the ipad pro...I edit my videos using the ipad so it will help not removing the sd card everytime I need to move the video clips to the ipad.

Nomad
Posts: 464

Re: Hero 9 will not connect to PC or iPad

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Not sure to be honest then.

 

 

Tourist
Posts: 6

Re: Hero 9 will not connect to PC or iPad

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I resolved this by returning the Hero 8 and bought the Osmo Action...

Plug in the camera... it opens up the DCIM folder and allows me to see / play all my files, which by the way are all logically named and in order with proper date/time stamps which was not the case with the Hero 8.

The infuriating thing for me was that the Hero 8 did allow this until that last update... why?!
GoPro
Posts: 19,731

Re: Hero 9 will not connect to PC or iPad

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Hello, @edosan7. The camera is not designed to connect to an iPad Pro via cable or direct connection. For mobile devices like the iPad Pro, the media from the camera can be accessed through the GoPro App. 

Sightseer
Posts: 2

Re: Hero 9 will not connect to PC or iPad

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Thanks guys setting my 

go Pro 9 to MTP solved my connection problem and the usb cable that came with the camera works fine for me now.    

Tourist
Posts: 1

Re: Hero 9 will not connect to PC or iPad

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Go to Settings> Connection> USB settings > MTB settings and then the Go Pro will connect

Sightseer
Posts: 1

Re: Hero 9 will not connect to PC or iPad

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Excellent, that fixed it and Quick found my Gopro9