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Tourist
Posts: 6

Re: Hero 9 will not connect to PC or iPad

[ New ]
Having same issue since updating my firmware last night but on the Hero 8... I had connected my H8 several times to my computer earlier in the day and then after I updated the firmware it completely stopped working.

I tried changing to MDT mode and the device shows up in Windows Explorer but when I drill down to the DCIM folder it's just empty...

This worked yesterday and now it doesn't and thus a firmware issue...
Tourist
Posts: 4

Re: Hero 9 will not connect to PC or iPad

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I RECEIVED MY 3.0 CABLE TODAY.  MY PC RECOGNIZES THE GP BUT I STILL CANNOT USE IT AS A WEBCAM OR LIVE FEED!  I PLAN TO RETURN IT ASAP. 

GoPro
Posts: 18,440

Re: Hero 9 will not connect to PC or iPad

[ New ]

Hello, @bryansloan. If using the camera as a webcam, the USB Connection must be set to GoPro Connect instead of MTP. Is this how your camera is set? 

Tourist
Posts: 4

Re: Hero 9 will not connect to PC or iPad

[ New ]

i am in gopro connect.  I have done everything. I just left support once again.   I have factory reset my camera, disk reformats, done the hard update, got the success for update, working 3.0 port working 3.0 cable, intsllalled the webcam file. 

 

NOTHING IS WORKING to correct the problem.  the only reason I bought this camera was to use it as a webcam for a lab class.  Instead of using it in class, I have spent nearly 3 weeks just trying to get it to function as advertised.

Hiker
Posts: 26

Re: Hero 9 will not connect to PC or iPad

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I feel your pain. Such a let down this Hero 9.
Hiker
Posts: 13

Re: Hero 9 will not connect to PC or iPad

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Hello, I just wanted to check if changing the cable solved this issue. I am having the same issue with my 2020 ipad pro and hero9.. thanks

Nomad
Posts: 446

Re: Hero 9 will not connect to PC or iPad

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Have you changed the connection type in usb settings ?

 

Should be MTP

Hiker
Posts: 13

Re: Hero 9 will not connect to PC or iPad

[ New ]

yes. settings have been changed as suggested....it connects fine in my macbook pro using the supplied usb cable----but not the ipad pro...I edit my videos using the ipad so it will help not removing the sd card everytime I need to move the video clips to the ipad.