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GoPro
Posts: 24,538

Re: Betreff: Hero 9 webcam mode flicker on Mac

[ New ]

Hi @steffenb564

 

What OS version is your Mac on?

Are you not getting the blue light on the app?

Would you be able to test this with another computer?

 

You may also check GoPro Webcam FAQ and Troubleshooting

 

Thanks!

Ej

Tourist
Posts: 4

Re: Betreff: Hero 9 webcam mode flicker on Mac

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My MacBook runs on macOS Big Sur 11.1.
I have a blue light on the app - until I use the cam for streaming - then it turns red.
I tried it on ma MacMini - same Problem..!!

GoPro
Posts: 24,538

Re: Betreff: Hero 9 webcam mode flicker on Mac

[ New ]

Thanks for getting back to us @steffenb564

Have you also tried changing the resolution?

What app are you using? Can you check if the same happens when accessing the site using a browser?

 

Regards,

Ej

Tourist
Posts: 2

Re: Betreff: Hero 9 webcam mode flicker on Mac

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I’m using MacAir with macOS Big Sur 11.1...
I have to follow the following sequence to make it work:
Connect the GoPro (without a battery installed)
Start the GoPro WebCam app
Select ‘preview’
Then open Zoom and go into preferences to select the GoPro WebCam

I sometimes have to follow this sequence two or three times a day.

I find the image is stable enough in Zoom so long as I don’t share any other content or move between applications.
(I find the image unusable on Google Meet through a browser)

I’m hoping the WebCam becomes more robust as it’s excellent when it works!

I hope this helps - good luck





GoPro
Posts: 24,538

Re: Betreff: Hero 9 webcam mode flicker on Mac

[ New ]

Thank you @andys3144

 

We'll have this shared with the team.

We'll post back once new information is available.

 

Thanks again!

Ej

Tourist
Posts: 4

Re: Betreff: Hero 9 webcam mode flicker on Mac

[ New ]

Hello,
yes - I tried it with tho other resolution and I#M not using a browser - it's for zoom-meetings

 

 

Tourist
Posts: 4

Re: Betreff: Hero 9 webcam mode flicker on Mac

[ New ]

Thank you @andys3144 

...doesn't work...sorry...