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Is your GoPro gear up to date? Check to see If it is on our Update page.
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Tourist
Posts: 4

Hero 9 update problems

[ New ]
 
Screenshot_20201219-091147.jpg
Adventurer
Posts: 13,648

Re: Hero 9 update problems

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 the old days we  did thing manually!

Tourist
Posts: 4

Re: Hero 9 update problems

[ New ]
Another error message!
Screenshot_20201218-211536.jpg
Tourist
Posts: 4

Re: Hero 9 update problems

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And another!
Screenshot_20201218-212227.jpg
GoPro
Posts: 23,212

Re: Hero 9 update problems

[ New ]

Hi @agger

 

Were you able to go through the manual update? 

https://gopro.com/en/us/update/hero9-black

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 4

Re: Hero 9 update problems

[ New ]
Hi Ej, I was able to update via an iPhone👍but I'm still having problems with Android 10 on my OnePlus7t pro?

And I don't see the ability to update manually on that webpage anymore?

Trying to enjoy my new GoPro but unfortunately the present has been spoilt by all of this hassle, it's not something anyone should have to put up with especially from a well respected market leader,

Best regards, stay safe👍😉😎
GoPro
Posts: 23,212

Re: Hero 9 update problems

[ New ]

Hi @agger

 

What error message are you getting on the update link?

Does the same happen when trying it on an incognito browser?

 

Regarding the Android phone, try manually connecting to the camera's WiFi network.  Send the app to the background and manually connect to the camera from your phone’s WiFi settings. You can find the password by putting the camera in pairing mode, then tapping the Info button on the camera.

 

Let us know how it goes.


Thanks!

Ej