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Tourist
Posts: 2

Hero 9 red light indicator on

[ New ]
Charged camera overnight while it auto uploaded, in the morning it was froze and red light indicator goes on when a battery is inserted. The camera will not power on. Tried different batteries but not a different micro SD card yet. Anyone else have this issue?
GoPro
Posts: 27,018

Re: Hero 9 red light indicator on

[ New ]

Hi @harryploper

 

While the camera is plugged in, can you please try pressing the Mode button for 8-10 seconds.

Wait for the camera to boot up.

 

If it's still the same, see if a manual update will go through.

Check out https://gopro.com/en/us/update/hero9-black

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej

 

Tourist
Posts: 2

Re: Hero 9 red light indicator on

[ New ]
I tried holding the mode button and both buttons multiple times with different batteries and no luck. Also tried it while plugged in. The camera was up to date with latest update before this happened and without it being able to power on there isn’t much else I can do. I am planning on bringing the camera to bestbuy geek squad tomorrow because I bought it from them to try a different micro as cars to see if that helps.
GoPro
Posts: 14,088

Re: Hero 9 red light indicator on

[ New ]

@harryploper, you may also try the suggested troubleshooting steps here GoPro Camera Will Not Power On that will help.

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.