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Tourist
Posts: 4

Hero 9 "waterproof" camera is not waterproof at all

[ New ]

I was at the beach with my Hero 9 camera to shoot some images in the water and I've notived that my camera started to turn on automatically after I turned it off. I thought it was just some overheating problem. Then after a while it turned off and didn't turn on again. I thought that the battery had ran off.

But when I came back to the hotel I tried to recharge it and I noticed that the led was not turning on. Then I removed the battery and there was some water inside.

Isn't the GoPro's "waterproof" protection trustable? Did I lose my camera?

Nomad
Posts: 397

Re: Hero 9 "waterproof" camera is not waterproof at all

[ New ]

https://community.gopro.com/t5/en/Are-GoPro-Cameras-Waterproof-Without-A-Housing/ta-p/390346

 

"

We'd like to gather more details so we can determine what may have caused the water to enter the camera. To proceed, please get in touch with our Support team. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


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Our team is currently working through a high volume of contacts so our response time may be slightly longer than usual. Rest assured, we'll follow up with you as soon as possible. Thank you for your patience. "