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Tourist
Posts: 3

Hero 9 freezes when being used as webcam

[ New ]

Using my Hero9 in OBS and it is freezing. When I do all the restarts I receive the error in attached photo. I've had the same problem in Zoom since I purchased the camera in February but this is new in OBS. 

 

Camera is updated

SD card is inserted

Battery is removed

Using GoPro USB C cord to computer

Platform is Windows 10

PXL_20210407_231846658.jpg
Tourist
Posts: 3

Re: Hero 9 freezes when being used as webcam

[ New ]

uninstalled and reinstalled softward. now I get  "it seems the application crashed on the last session do you wish to report it?" I click yes, a screen comes on that says 10% then nothing. app does not stay open.

GoPro
Posts: 26,266

Re: Hero 9 freezes when being used as webcam

[ New ]

Hi @tararisin

 

Can you please test if the camera works with the Webcam app?

You may also check GoPro Webcam FAQ and Troubleshooting

 

Thanks!

Ej

Nomad
Posts: 170

Re: Hero 9 freezes when being used as webcam

[ New ]

This error software exception (0xe0434352) is an error that is related to . NET installation. This has nothing to do with the GP9 or the webcam software. Please reinstall or update your .NET Framework software. Just google on 'update .net framework' how to do that.

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Tourist
Posts: 3

Re: Hero 9 freezes when being used as webcam

[ New ]

I apologize for the delayed response. After doing all the things posted here, i was only getting half of the screen freezing. Alas, I broke down, bought the media mod and hooked it up to my capture card. Problem solved.