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Tourist
Posts: 4

Hero 9 back screen flicker

[ New ]

Hi All,

I have problem with my new ( one week old) camera Hero 9 black.

Yesterday I notice back screen is flickering. 

The problem concerns only the rear screen. Flickering does not occur after downloading movies to the computer.

I'm sure that this has not happened from the beginning, such flickering is quite annoying.

 

During this week camera was used mainly as webcam +- 3h,

Only 2 times I noticed that it was very hot. And the battery was heating up more than the camera.

Tourist
Posts: 2

Re: Hero 9 back screen flicker

[ New ]

Mine is having the same problem and also flickers when you view the videos on the camera.  Also only 1 week old and has been used for a total of about 10 minutes!  I did not do this before today.

GoPro
Posts: 25,955

Re: Hero 9 back screen flicker

[ New ]

Hello @karolinan7 @tanyaz3

 

See if reflashing the software will help.

Please follow the manual update steps on https://gopro.com/en/us/update/hero9-black

After the update, reset your camera. Go to Preferences> Reset> Factory Reset

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej

Tourist
Posts: 2

Re: Hero 9 back screen flicker

[ New ]
Hey - was on with support for about an hour yesterday and went through all the motions including that one! Unfortunately nothing worked so since my camera is under warranty GoPro is sending a replacement! You guys are great!
Tourist
Posts: 4

Re: Hero 9 back screen flicker

[ New ]

As I said camera is one week old, and came to me with latest firmware 1.22

Additionaly I've done during last few days all resets.

 

Nothing helps.

What is interesting flicering Is apper only on bright  Background.

Tourist
Posts: 4

Re: Hero 9 back screen flicker

[ New ]
P.S. I try to use conntact form, but since 3 days without success.
Always recieved message "Sorry, all agents are helping other customers right now. Please try again later."
Poland is not supported ?
Tourist
Posts: 4

Re: Hero 9 back screen flicker

[ New ]

Today I've made update to 1.5 firmware.

The problem still exist  :( .

 

GoPro
Posts: 25,955

Re: Hero 9 back screen flicker

[ New ]

Hi @karolinan7 @tanyaz3 

 

The best path forward is to reach out to Support to have this checked further.

When reaching out to the team please ensure that you are not blocking cookies and have your pop-up blocker disabled. You may also try a different browser or go on incognito mode. 

Please take note of the case number for reference.

 

Thanks!

Ej