Wow that’s terrible! I would check the consumer law where you live because here in Australia if a product is faulty we’re entitled to a refund if that’s what we want. Several years ago my partner bought a Dell 4K monitor and after about 3 months it started glitching and then died. The replacement lasted about 1 month before the same happened to it, then the next replacement only lasted about 10 days. At that point we asked for a refund and Dell customer support, who are just people in a call centre following a script, said no they only do replacements. We said no, by law in Australia - law that they actually had written on the Dell website! - we are entitled to a refund. Weeks of conversation and they just would not give a refund so we lodged a complaint with the Department of Fair Trading. They then contacted Dell and after several more weeks we finally got our money back. It was so dumb - quite clearly that model was a lemon as a new model had already been released. The intelligent thing to do would be to offer a replacement with the new model, but no the Dell support could not think like humans only follow a script. My partner bought an ASUS 4K monitor instead - it was cheaper, actually has a better picture, and several years later haven’t had any issues with it (touch wood). My partner used to only ever buy Dell monitors, neither of us will ever touch another Dell product again in our lives after that.
So I would definitely pursue the refund - big companies spout BS like that because too many people just accept it and don’t push back. Did you buy it directly from GoPro or from a retailer? If from a retailer you might be able to get the refund by going back to them instead of GoPro.
