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Hiker
Posts: 86

Hero 9 audio pops

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I saw a Hero 9 review on Youtube. The reviewer had weird audio pops on left channel. Just wanted to write here that mine pops too. It has happened two times during first day. Hopefully they'll fix it soon. Until that Hero 9 cannot be trusted as there is no way to monitor the audio.

Accepted Solutions
Tourist
Posts: 83

Betreff: Hero 9 audio pops

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It's a fraud, this thread is marked as "solved" but the only answer support will give you is this:

 

Thanks for reaching out to GoPro Support!

Our Technical Team have responded. According to them, our team is aware of this issue and we regret any inconvenience may cause.  

Unfortunately, at this time we do not have a solution to resolve the problem. We will do our best to notify you if a fix is found, and please keep an eye out for updates to the product, which may include changes that resolve the problem. Thank you for your patience.

 

So it IS NOT SOLVED GoPro, you just have no clue!

 

I think the best way to get a solution for this problem is to keep on posting about this issue on all social media, comment on every GoPro 9 influencer video on YouTube so customers will refrain from buying these products. Sales have more impact on the CEO's decisions than tech support.

View solution in original post


All Replies
Nomad
Posts: 119

Re: Hero 9 audio pops

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I had these as well. I exchanged the camera.

Hiker
Posts: 86

Re: Hero 9 audio pops

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Is the second camera ok and no click or pops in audio? It means it's not a firmware issue.

Nomad
Posts: 119

Re: Hero 9 audio pops

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Yes, seems to be OK with internal mics, but just so we dont miss the GoPro quality (Lack of it) now the Audio adapter will not work.. Probably a firmware issue.. But they are starting to wear me down. 

Im thinking or returning it for a Insta One R..

Hiker
Posts: 86

Re: Hero 9 audio pops

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Good to hear the second one works. I'm going to replace mine.

Thanks and good luck with your decision. They're both great cameras.

GoPro
Posts: 10,875

Re: Hero 9 audio pops

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Sorry to hear about the trouble, @tuquoque. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help.

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Hiker
Posts: 86

Re: Hero 9 audio pops

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Now it starts to feel like a real Gopro :)

I reinstalled the latest firmware and it seems like it cured the audio problem.

I'll post back after I've tested it more. Thanks!

GoPro
Posts: 16,741

Re: Hero 9 audio pops

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Great to know that, @tuquoque. We hope to hear back from you.