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09-25-2020 05:45 AM
Hero 9 Shipping problem
[ New ]Leave messages to support 2 days before but no any call back.
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09-25-2020 06:13 AM
Betreff: Hero 9 Shipping problem
[ New ]Habe dasselbe Problem.
Zuerst nichtmal eine Bestellbestätigung bekommen. Erst nach 3x nachfragen im Chat.
Nun seit 8 Tagen keine Info über den Versand.
Support nochmal geschrieben, ewig lange gewartet bis ich jemanden dran bekommen habe. Der Chat brach dann wieder ab weil sie ein technisches Problem hatten. Schon wieder!
Nun kann der neue Support Mitarbeiter die Bestellung nicht finden, obwohl ich ihm die Bestellnummer geschrieben habe und ein anderer Support Mitarbeiter mir ein paar Tage zuvor die Bestellbestätigung gesendet hat.
Man kann nichtmal anrufen, nur einen Rückruf vereinbaren. Dieser kam NIE.
Das Ganze schreit zum Himmel. Nun wieder wahrscheinlich bis nächste Woche warten bis ich per Mail von denen höre was überhaupt los ist.
Es schreit zum Himmel. So ein unprofessionelles Verhalten.
Ich bin stinksauer ich kenne mich nichtmehr aus, ob sie diese scheiss kamera überhaupt schicken.
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09-25-2020 10:20 AM
Re: Hero 9 Shipping problem
[ New ]@gilbert116 - Your order is still being processed by our team. It looks like it's moving along though, so hopefully it should be on its way to you soon. Please check your email for updates. You should get a message as soon as it ships out.
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09-25-2020 10:22 AM
Re: Betreff: Hero 9 Shipping problem
[ New ]@braveflame12801 - I can't seem to find a recent order that matches your account info. Do you have an order number we can use to research your order?
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09-25-2020 10:52 AM
Re: Hero 9 Shipping problem
[ New ]@jefft Thank you for your reply. I have contacted US chat support a few minutes ago and they help me to check my order already.
It only takes a few minutes to successfully contact US chat support, However it took me 2 days to try contact HK chat and phone support but there was no response. This is ridiculous.
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09-25-2020 12:12 PM
Re: Hero 9 Shipping problem
[ New ]Order # RW00402351
Order Placed: Sep 19, 2020
Order Status: In process
Order Status: Order Received - Pending Shipping
To be honest, the frustration this brings to people affect their mental state on top of an already stressful time. Buying this camera is meant to spark joy and get people to have fun---this issue with order processing and shipping strips the joy out of this experience.
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09-25-2020 07:26 PM
Re: Hero 9 Shipping problem
[ New ]@edosan7 - The team is still packing your order. I don't see any tracking information just yet. Hopefully, your order will be on its way to you soon.
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09-25-2020 08:10 PM