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Tourist
Posts: 2

Re: Betreff: Hero 9 Screen responsiveness?

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Yes - exactly the problem. Must be some kind of grounding issue - putting hand around camera body works fine, not touching it, doesn't register touches. Yes I am on latest firmware, and this is a black and white issue that I can replicate every time. Wonder if I need to send my Hero 9 back - although I can't get hold of support as they have a bug on their contact us form
GoPro
Posts: 24,560

Re: Betreff: Hero 9 Screen responsiveness?

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Hi @malhoward

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
You may also try a different browser or go on incognito mode.
 

Thanks!

Ej

 

Tourist
Posts: 2

Re: Betreff: Hero 9 Screen responsiveness?

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Yeah, tried all that. Eventually managed to log a request but no callback and it’s been over a week do not happy or very hopeful to be honest.
GoPro
Posts: 24,560

Re: Betreff: Hero 9 Screen responsiveness?

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Hi @malhoward

 

Sorry for any trouble caused.

We have tagged the team handling your case.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Betreff: Hero 9 Screen responsiveness?

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Hi, I recently bought a GoPro hero 9 and I have the screen responsiveness issue even if I'm at 1.22 version of firmware.. What should I do?  Give it back and ask for another?

Hiker
Posts: 25

Re: Betreff: Hero 9 Screen responsiveness?

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It's a known problem. I returned mine (within 30 days) and they issued a full refund. I'm wiating for a new build to fix the problem. The updated firmware did not fix the problem. The general opinion is that it's a hardware problem. Some people don't mind fiddling with it unitl it works and thats fine.

Hiker
Posts: 49

Re: Betreff: Hero 9 Screen responsiveness?

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I’ve only used mine on v1.22 firmware- so can’t comment on what it was like originally.
I can say the screen was acceptable, but is now terrible.
It’s worse with the media mod on.
Better when hot than cold, better with moist fingers than normal fingers.
Better if I press hard (like an old fashioned resistive touch screen device from 2005)
Hiker
Posts: 83

Re: Betreff: Hero 9 Screen responsiveness?

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Any Possibility this gets addressed with the Firmware update later this week or is that ONLY going to address the Smart remote?