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Tourist
Posts: 6

Hero 9 - Rear screen no longer functional after installing Update v01.22.00.

[ New ]

Rear screen no longer functional after installing Update v01.22.00.

Have also tried reinstalling Update v01.22.00 using the recomended Manual method (Update folder on microSD).

No success.

GoPro Support - do you have any suggestions?

GoPro
Posts: 26,249

Re: Hero 9 - Rear screen no longer functional after installing Update v01.22.00.

[ New ]

Hi @zcloche

 

When the manual update was done, did you get a notice on the camera that the update was completed?

If there was none, try running the update again.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 6

Re: Hero 9 - Rear screen no longer functional after installing Update v01.22.00.

[ New ]

Hi Ej

 

Thanks for your note.

 

Yes, there was a message on the front screen below a circle with a tick, saying "Update Complete".

I've tried running it again, with the same negative result - the rear screen is still dark.

Nomad
Posts: 81

Re: Hero 9 - Rear screen no longer functional after installing Update v01.22.00.

[ New ]

Have you tried to flash firmware 1.21 or any previous firmware? It may be a bug in the firmware that only effects certian models.

GoPro
Posts: 13,508

Re: Hero 9 - Rear screen no longer functional after installing Update v01.22.00.

[ New ]

@zcloche, please refer to my response to your other post.