Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Hero 9 Lost

[ New ]

Hi,

 

I lost my Hero 9 Go pro camera whilst snorkeling in Croatia. I had the camera mounted using the Go Pro Handle and it slipped off for no apparent reason. I tried to catch the camera as it fell, however, it sunk too deep to reach. I am hoping there is some sort of compensation for me as it was not my fault the camera slipped off the mount - I am not sure if the handle was faulty? 

 

Please can you let me know of my options.

 

Thanks,

 

Oscar 

GoPro
Posts: 32,193

Re: Hero 9 Lost

[ New ]

Hi @oscarg703

 

Sorry to hear about the lost camera.

Let our Support Team take a look at what happened.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 
Thanks!

Ej