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Tourist
Posts: 3

Re: Hero 9 Black stuck while turning on / main display stays dark

[ New ]

Same issue here. 😞😞

GoPro
Posts: 13,481

Re: Hero 9 Black stuck while turning on / main display stays dark

[ New ]

@praneeths75, @hardyhero51060, reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 2

Re: Hero 9 Black stuck while turning on / main display stays dark

[ New ]

Thanks,

 

This worked as you explained , all ok now.

Barth

GoPro
Posts: 13,481

Re: Hero 9 Black stuck while turning on / main display stays dark

[ New ]

@hardyhero51060, thanks for posting back with an update. Let us know if anything else comes up.

Tourist
Posts: 3

Re: Hero 9 Black stuck while turning on / main display stays dark

[ New ]

Hi, I updated the software manually. but unfortunately, the problem was not solved. Smiley Sad

GoPro
Posts: 13,481

Re: Hero 9 Black stuck while turning on / main display stays dark

[ New ]

@praneeths75, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 3

Re: Hero 9 Black stuck while turning on / main display stays dark

[ New ]
Okay thanks for your support. 👍