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Tourist
Posts: 3
Accepted Solution

Hero 9 Black Not recognized by Windows 10 pro

I have multiple GoPro Hero Cameras and all of them are recognized by my PC except the Hero 9 Black. I would expect it to show up in explorer as a separate drive like the others. Can anyone tell me what I'm missing on this new camera? I should not have to take the SD card out and plug it into a separate device just to tranfer files. Is there something different about this Hero 9 Black that I don't know about? Anyone else having this problem?


Accepted Solutions
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Hiker
Posts: 12

Re: Hero 9 Black Not recognized by Windows 10 pro

Go to settings, connections, usb connection and set it to MTP.

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Hiker
Posts: 12

Re: Hero 9 Black Not recognized by Windows 10 pro

Go to settings, connections, usb connection and set it to MTP.

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Sightseer
Posts: 1

Re: Hero 9 Black Not recognized by Windows 10 pro

My GoPro Hero9 does not show the USB Connection setting.  The order of fields in my Connection settings is: Wireless Connections, Connect Device, Camera Info, WiFi Band, Reset Connections.  

How to I get the "USB Connection" setting to be visible?

Very frustrating as the SD card requires serious coordination and fine motor skill to remove. Espescially if there is a power cable or battery in the device. 

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GoPro
Posts: 16,022

Re: Hero 9 Black Not recognized by Windows 10 pro

Hello, @shredmdp. Which firmware version is your camera on? Make sure it is updated to the latest one, v1.22. 

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Tourist
Posts: 3

Re: Hero 9 Black Not recognized by Windows 10 pro

Awesome! MTP setting worked... Thank you!

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GoPro
Posts: 9,742

Re: Hero 9 Black Not recognized by Windows 10 pro

Glad to hear that, @studiopro7. Let us know if anything else comes up.

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Tourist
Posts: 1

Re: Hero 9 Black Not recognized by Windows 10 pro

I do not see the MTP option.  Very frustrating.  I'm trying to get the Hero 9 Black to be a webcam on Win 10 home.

Thanks in advance

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GoPro
Posts: 19,618

Re: Hero 9 Black Not recognized by Windows 10 pro

Hi @coryh43337

 

Please make sure that your camera is on the latest version. See https://gopro.com/en/us/update/hero9-black

To check on the USB connection settings, swipe down the main screen.

Tap on Connections> USB Connection

Make sure that GoPro Connect is selected when using the camera as a webcam.

MTP is for file transfers.

 

Let us know how it goes.

 

Thanks!

Ej