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GoPro
Posts: 1,864

Re: Hero 8 won't connect to Internet WiFi preventing me from live streaming

[ New ]

Hi,

 

To beta test GoPro App you will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf
I'll add you to our testers' list when it's done.

Beta process:
- iOS: install TestFlight on your device, invitation will come per email
- Android: Open this url on your phone and follow instructions to access the beta: https://play.google.com/apps/testing/com.gopro.smarty

To share feedback and for follow up > ask access to our Beta Testing feedback groups here either:
- iOS GROUP: https://www.facebook.com/groups/goproapp.ios.beta
OR
- ANDROID GROUP: https://www.facebook.com/groups/goproapp.android.beta
I manage those groups, it's a place where beta users share their feedback / ideas / bug reports / videos / questions etc...
We can then do the follow up on the Facebook group and per Messenger, it's best for me to help users that way.

 

Note that the dev did also a factory reset of the camera.

 

Best,

Tourist
Posts: 2

Re: Hero 8 won't connect to Internet WiFi preventing me from live streaming

[ New ]

Just purchased a GoPro 9 Black with the intent being specifically to Livestream with it. I've been trying to connect it with my phone to stream up at the mountain, but I'm having absolutely no luck. When I try to select a wi-fi network, there are two options. "No Network Available" which is greyed out. The second option is "Turn On Personal Hotspot" which I already have on, and it doesn't do anything.

 

Phone: Pixel 5

GoPro: GoPro 9 Black

 

I signed the NDA and would love to try the update to see if that'll fix it....

GoPro
Posts: 1,864

Re: Hero 8 won't connect to Internet WiFi preventing me from live streaming

[ New ]
Hi,

So it seems that I have Jason and Brandon who sighed the NDA.
I've added you to the beta - Open this url on your phone and follow instructions to access the beta: https://play.google.com/apps/testing/com.gopro.smarty

This is the FB group if you want to join for news: https://www.facebook.com/groups/goproapp.android.beta

So the testing team did a factory reset of the camera and used 7.3 and then could not reproduce the issue.
Hopefully this will help.

Let me know how it goes. If not we can try to work together to find what's happening for you. Best would be then to communicate via Messenger as it's easier than here.

Thank you,
Sightseer
Posts: 1

Re: Hero 8 won't connect to Internet WiFi preventing me from live streaming

[ New ]

I was having this exact issue. Hero8, Pixel 3a.

 

I managed to solve it by:

  1. Set GoPro-> Preferences > Connections > Wi-Fi Band: 2.4GHz. 
  2. Connect to GoPro as WiFi router.
  3. Go to the GoPro app and attempt to setup to stream to RTMP

Wireless networks appeared after this. 

 

Seems like there is an issue with 5GHz wireless on the GoPro.

 

 

GoPro
Posts: 1,864

Re: Hero 8 won't connect to Internet WiFi preventing me from live streaming

[ New ]
@fastlift7348
thanks a lot for sharing this info.

"
I was having this exact issue. Hero8, Pixel 3a.

I managed to solve it by:
Set GoPro-> Preferences > Connections > Wi-Fi Band: 2.4GHz.
Connect to GoPro as WiFi router.
Go to the GoPro app and attempt to setup to stream to RTMP
Wireless networks appeared after this.

Seems like there is an issue with 5GHz wireless on the GoPro.
"

Maybe this could help others as well? @minikramer @defthike581 @activevist6271 @todda8710 @danders0ns @brandooby @ jasonw84460

Tourist
Posts: 1

Re: Hero 8 won't connect to Internet WiFi preventing me from live streaming

[ New ]

Chiming in, using a new Hero 8 that arrived today. Can connect to app but no wifi networks shown on any of the go live options. Attempted in 2.4 gz and 5 gz. Did several factory resets of the camera and uninstalled/installed the app several times. Also attempted a manual firmware update on the Camera.

Nothing seems to help.

Signed up for the NDA to see if the beta fixes the issue. Bougth the 8 specifically for this use so hopefully it does.

Sightseer
Posts: 5

Re: Hero 8 won't connect to Internet WiFi preventing me from live streaming

[ New ]
Hi I still can't him the beta on the play store
Tourist
Posts: 13

Re: Hero 8 won't connect to Internet WiFi preventing me from live streaming

[ New ]
I wrote up a guide for my own setup and it seems to work consistently. I had many of the same issues prior.

https://community.gopro.com/t5/Cameras/Livestreaming-on-the-GoPro-Hero-9-is-a-nightmare/td-p/855879