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Sightseer
Posts: 1
Accepted Solution

Hero 8 will not turn off ?

Whenever I power off my Hero 8, it automatically turns on again...  Any advice ? 


Accepted Solutions
Highlighted
Hiker
Posts: 55

Re: Hero 8 will not turn off ?

Yes, I had this type of issue several times. So the solution is to reset camera (hold power button for 10 seconds and then turn it on) or to reinsert the battery

View solution in original post

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GoPro
Posts: 17,624

Re: Hero 8 will not turn off ?

Hello @daringstok31772

 

If it's still the same after the suggested steps by @sunnyridge56840

 

Try running a manual update. https://gopro.com/en/us/update/hero8-black

After the update is completed, reset the camera to its factory settings.

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!
Ej

View solution in original post


All Replies
Highlighted
Hiker
Posts: 55

Re: Hero 8 will not turn off ?

Yes, I had this type of issue several times. So the solution is to reset camera (hold power button for 10 seconds and then turn it on) or to reinsert the battery
Highlighted
GoPro
Posts: 17,624

Re: Hero 8 will not turn off ?

Hello @daringstok31772

 

If it's still the same after the suggested steps by @sunnyridge56840

 

Try running a manual update. https://gopro.com/en/us/update/hero8-black

After the update is completed, reset the camera to its factory settings.

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!
Ej