02-16-2020 02:08 PM
I tried out my brand new Hero 8 in the swimming pool today. Before you even ask, yes the battery cover was closed properly. The lens filled up with water, and is still full of water. The camera still functions but is full of water inside the lens. Looks like im not the only one to experience this issue. GoPro support is sending me a new one, which is awesome! (thank you Customer Support). When the replacement arrives i dont think i will use it in water anymore. It was submerged only in one or two feet of water, so it wasnt a depth issue. And the lens is about halfway full of water. If there were a way to take off the rubber housing I would have tried to drain it, but it appears as thought there is no way to remove the rubber face / housing.
02-17-2020 08:52 AM
Pop open the camera door and remove the battery. Leave the camera in a warm room for a couple of days, preferabley in a tub of silica gel. This will help absorb the moisture in your camera and gradually remove the water.
02-17-2020 09:39 AM
What was a great initial purchase has turned into a nightmare.
02-18-2020 09:42 AM
and tomorrow morning I leave for a trip to Niagara falls which I had a bunch of stuff pre-arranged and now have no camera so I guess cell phone it is. Safe to say I'm very disappointed.
02-21-2020 01:51 PM
@thelugnut, apologies for the inconvenience this may have caused you. We've already reached out to the team in charge. We'll keep you posted as soon as new information is available. Your patience and understanding are very much appreciated.