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Tourist
Posts: 5

Hero 8 was not waterproof but still under warranty

[ New ]

I went snorkeling with my hero 8, made sure the door was properly shut tight before heading into the water.  Unfortunetly it was not waterproof and got ruined.  It is under a year old as well.  I've requested support now twice with gopro, waited a few weeks for a response but nothing.  Has anyone else had problems getting gopro to respond to your request for such a manufacturer defect?


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GoPro
Posts: 30,876

Re: Hero 8 was not waterproof but still under warranty

[ New ]

Hi @nicetree2278

 

We are not able to pull up a recent case using the email address on your Hub profile.

Please try logging a call back request or initiate a chat session through https://gopro.com/help/ContactUs

Take note of the case number for reference.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 30,876

Re: Hero 8 was not waterproof but still under warranty

[ New ]

Hi @nicetree2278

 

So long as the camera door is closed, the HERO8 Black is waterproof down to 10m (33ft) without a housing.
Let our Support Team take a look at what happened. 
You may reach out to them through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 5

Re: Hero 8 was not waterproof but still under warranty

[ New ]

I have contacted the support team twice regarding this matter viahttps://gopro.com/help/ContactUs and have gotten no response in 10 days.  Is there another way I can talk to someone? 

GoPro
Posts: 30,876

Re: Hero 8 was not waterproof but still under warranty

[ New ]

Hi @nicetree2278

 

We are not able to pull up a recent case using the email address on your Hub profile.

Please try logging a call back request or initiate a chat session through https://gopro.com/help/ContactUs

Take note of the case number for reference.

 

Thanks!

Ej