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Sightseer
Posts: 1

Hero 8 turning on by itself

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I just got my hero 8 and it keeps turning on by itself which is extremely annoying when I wake up with plans the following morning to find it's turned itself on in the middle of the night and drained the battery completely. App.says software is up to date. I read former forums with this same issue and they said an update should have fixed it. Turning Bluetooth off is not an option. Is there an actual firmware fix for this and how can I update if the app tells me there's no update?
GoPro
Posts: 11,828

Re: Hero 8 turning on by itself

[ New ]

Hello @mariahh85. Make sure that a recommended SD card is used for your camera. Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card. 
 
Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 

Make sure that the camera is completely turned off by pressing and holding the power button instead of pressing it once. It will also help to disable Wi-Fi connectivity when not in use.


Additionally, performing a factory reset in the camera may help. 
 
Let us know how it goes.