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Tourist
Posts: 3

Hero 8 super hot

I just got my Hero 8 this week and gave it a test drive. From the moment after I turned it on to the end of the battery it was very hot to the touch. Almost too hot to hand hold. Is this normal? Do I have a bad gopro hero 8? I made sure to charge the battery fully before I used it. I'm thinking this might be a bigger problem than just my hero 8.
GoPro
Posts: 3,753

Re: Hero 8 super hot

Hi @grandtree61832,

 

Sorry to know that you're having problem with your GoPro Camera. 

It shouldn't be that hot. 

 

May I know how long did you use it?

How about the weather?

Is it exposed to direct sun light?

What resolution are you using?

 

Please let us know.

 

-jay 

Tourist
Posts: 3

Re: Hero 8 super hot

Hi Jay,

The first time I turned it on and realized how hot it was it was only on a few minutes. I used the camera in my kitchen. Was probably 70 degrees in the house and it was after dark. I was testing out all the different camera settings. Didnt stay on any one of them for very long.

The next evening we went to a children's museum and I took pictures of my kid exploring the exhibits. I kept the camera in my hand on the standard photo setting and had the screen saver set to 1min. Kept the camera on the whole time to see how the battery held up. When the camera became to hot to hold I would blow on it and switch to my other hand.

Hope this helped describ the circumstances.
GoPro
Posts: 3,753

Re: Hero 8 super hot

Hi @grandtree61832,

 

Are you using a recommended SD card for GoPro?

Please visit this website to check: https://gopro.com/help/articles/block/microSD-Card-Considerations

If you're using a recommended SD card.

Please try to update your camera manually.

Check this link to know how: https://community.gopro.com/t5/en/HERO8-Black-Software-Update-Instructions/ta-p/398811

If you already downloaded the update manually and you're using a recommended SD card and your camera is still doing the same thing. 

Please contact GoPro Customer Support via phone or chat or return the camera to the store to have it replaced. 

 

-Jay 

Adventurer
Posts: 9,692

Re: Hero 8 super hot

The temp of this camera for me reached 113 degrees to the top, no where did it get hotter for the 230 minutes and plus  of use with a SanDisk Ultra 16gb card on 4K@60 f hypersmooth with low bit rate and during high bitrate  , this card should have CRASHED- sorry  your camera is normal you feel heat differently  I check with a gopro rep if it concerns you and read into the manual pages about the temps this camera gives they will talk about higherresolution generates more heat...  

 

 if youfeel the camera is a defect or faulty by all means call a gopro rep today

Tourist
Posts: 10

Re: Hero 8 super hot

Mine is so hot too. 4k50f stabilisation on without boost.
Its hard to hold it in my hand. The Batterie (i testet 4pcs) are extrem hot too
Tourist
Posts: 10

Re: Hero 8 super hot

At 2,7k 50frames with boost, it shuts down after 40 minutes with an temperatur error
GoPro
Posts: 3,753

Re: Hero 8 super hot

Hi @tramway4385,

 

Are you using a recommended SD card?

Click here to verify: https://gopro.com/help/articles/block/microSD-Card-Considerations
 

If you're using a recommended SD card and you already updated the firmware manually, please get in touch with GoPro's Customer Support Representative via phone or chat. 

 

 

-Jay